Exchange policy
Nourish by Dr. Nazish Affan customer satisfaction is our top priority. To ensure a seamless shopping experience, we have outlined our exchange policy below:
Exchange Eligibility:
- Exchanges are only applicable if you receive a damaged product or an incorrect item that does not match your order.
- No refunds or returns will be provided under any circumstances.
Complaint Timeframe:
- Any complaints regarding damaged or incorrect items must be reported within 48 hours of receiving the parcel. Complaints made after this period will not be entertained.
Exchange Process:
- To initiate an exchange, please contact our customer service team with your order details, a description of the issue, and clear photographs of the product in question.
- Once your complaint is reviewed and approved, we will guide you through the exchange process.
Terms and Conditions:
- All exchanges are subject to our terms and conditions.
- The product must be unused, in its original packaging.
- The exchange process may take a few working days to complete.